We offer a premium selection of leather bags, belts, wallets, shoes, jackets, hats, and other accessories. Our products are crafted from high-quality leather with expert craftsmanship.
Welcome to EKIR MIKIR! Below are answers to common questions about our leather goods, orders, shipping, returns, and more.
1. ABOUT OUR PRODUCTS
Are your products made of genuine leather?
Yes, all our products are made from 100% genuine leather. We ensure high-quality material that is durable, stylish, and long-lasting.
How do I take care of my leather product?
To maintain your leather goods:
- Keep them away from direct sunlight and moisture.
- Use a leather conditioner occasionally to prevent drying and cracking.
- Store in a cool, dry place in a dust bag when not in use.
- Avoid using harsh chemicals or water for cleaning.
Will my leather product change over time?
Yes, genuine leather develops a natural patina over time, which enhances its beauty and character. Slight variations in texture and color are normal and indicate authenticity.
2. ORDERING & PAYMENTS
How do I place an order?
To place an order:
- Browse our collection and select your preferred item(s).
- Click "Add to Cart" and proceed to checkout.
- Enter your shipping and payment details.
- Confirm your order. You will receive a confirmation email after a successful purchase.
What payment methods do you accept?
We accept:
✅ Credit/Debit Cards (Visa, MasterCard, American Express)
✅ Razorpay
✅ Online Bank Transfer
✅ Cash on Delivery (Available in select locations)
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 12 hours of placement. Once processed or shipped, modifications/cancellations are not possible.
3. SHIPPING & DELIVERY
Do you offer international shipping?
Yes! We ship worldwide. Shipping fees and delivery times vary by location. Please check our Shipping Policy for more details.
How long does delivery take?
Estimated delivery times:
- Standard Shipping: 5-7 business days
- International Shipping: Varies by country
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can track your package on our website or through the courier’s tracking system.
What if my order is delayed or lost?
If your order is delayed beyond the estimated time, please contact us at info@ekirmikir.com. We will assist in tracking the package or arranging a replacement/refund if necessary.
4. RETURNS & EXCHANGES
What is your return policy?
We accept returns within 3 days of delivery if the item is:
- Unused and in original packaging.
- Not a customized or final sale item.
- Accompanied by proof of purchase.
Please refer to our Return & Refund Policy for complete details.
How do I return or exchange an item?
- Contact our support team at info@ekirmikir.com with your order details.
- Receive return approval and shipping instructions.
- Ship the item back to us.
- Once received and inspected, we will process your refund or exchange.
Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
When will I receive my refund?
Refunds are processed within 7 business days after receiving the returned product. Refunds are issued to the original payment method used during purchase.
5. PRODUCT CUSTOMIZATION & SIZING
Do you offer custom or personalized leather products?
Yes, we offer custom engraving and personalization on select products like wallets and belts. Contact us before placing an order for details.
How do I choose the right size for belts, shoes, or jackets?
We provide a detailed size guide on each product page. If unsure, contact us for assistance.
6. WARRANTY & PRODUCT GUARANTEE
Do you offer a warranty on your leather goods?
Yes! We provide a 12 month warranty covering manufacturing defects. This does not cover normal wear and tear, misuse, or accidental damage.
What if I receive a damaged or defective product?
If your item arrives damaged or defective, contact us within 3 days with photos, and we will arrange a replacement or refund.
7. CUSTOMER SUPPORT
How can I contact EKIR MIKIR for assistance?
You can reach us via:
📧 Email: info@ekirmikir.com
📞 Phone: 8585090921
💬 Live Chat: Available on our website
Our support team is available 24hrs to assist you.
Didn’t find the answer you were looking for?
Feel free to reach out to us, and we’ll be happy to help!