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Returns, Refunds, Exchange & Cancellation Policy

At EKIR MIKIR, we take pride in the quality of our leather goods and strive for customer satisfaction. If you are not completely satisfied with your purchase, you may be eligible for a return or refund as per the terms outlined below.

1. ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must meet the following conditions:
  • The return request is made within 7 days of delivery.
  • The item is unused, undamaged, and in its original packaging with tags attached.
  • The product is not a final sale, customized, or a non-returnable item (e.g., personalized products).
  • Proof of purchase (order receipt or confirmation email) is provided.

Note: Returns due to a change of mind are accepted only under certain conditions. Please check with our support team before initiating a return.

2. RETURN PROCESS
  1. Submit a Return Request:
    • Contact our customer support at info@ekirmikir.com with your order number, product details, and reason for return.
  2. Receive Return Authorization:
    • Our team will review your request and provide return instructions if your return is approved.
  3. Ship the Item:
    • Pack the product securely and ship it to the return address provided.
    • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  4. Inspection & Approval:
    • Once received, we will inspect the item and notify you of the return approval or rejection.
  5. Refund Processing:
    • If approved, your refund will be processed to the original payment method within 7 business days.
3. REFUND POLICY
  • Full Refund: Issued for items returned in their original condition.
  • Partial Refund: Issued for items that show minor signs of use or damage.
  • Non-Refundable Items: Personalized/customized products, gift cards, and clearance sale items.

Note: Original shipping fees are non-refundable unless the return is due to an error on our part.

4. EXCHANGES
  • If you received a defective, damaged, or incorrect item, you can request an exchange instead of a refund.
  • Exchanges are subject to product availability. If the requested item is unavailable, a refund will be processed.
5. LATE OR MISSING REFUNDS
  • Refunds typically take 7 business days to reflect in your account. If you do not receive it within this timeframe, please check with your bank or payment provider.
  • If the issue persists, contact us at info@ekirmikir.com for further assistance.
6. CANCELLATION POLICY
  • Orders can be canceled within 12 hours of placement for a full refund.
  • Once the order is processed/shipped, it cannot be canceled. However, you may initiate a return once received.
7. RETURN SHIPPING COSTS
  • Customers are responsible for return shipping costs unless the return is due to a product defect or our mistake.
  • For international orders, any customs fees incurred during return shipping must be covered by the customer.
8. DAMAGED OR DEFECTIVE ITEMS
  • If you receive a damaged or defective item, please report it within 3 days of delivery with clear photos of the product and packaging.
  • We will offer a replacement, exchange, or full refund based on the situation.
9. CONTACT US

For any return or refund inquiries, please contact:
📧 Email: info@ekirmikir.com
📞 Phone: +91 85850 90992

This policy is subject to change. Please check our website periodically for updates.