1. GENERAL INFORMATION
At EKIR MIKIR, we strive to deliver high-quality leather goods to our customers in a timely and efficient manner. This Shipping Policy outlines the shipping methods, delivery times, costs, and other important details regarding the shipment of your orders.
2. SHIPPING LOCATIONS
We currently ship across India. If your location is not listed, please contact our customer support team for further assistance.
3. PROCESSING TIME
- Orders are processed within 2-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- In case of any delay due to high demand or unforeseen circumstances, we will notify you via email.
4. SHIPPING METHODS & DELIVERY TIMES
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 4-5 business days | Free for orders above INR. 599 |
| International Shipping | Varies by destination | As per the courier charges |
Note: Delivery times may vary depending on your location, courier service, and customs processing (for international orders).
5. SHIPPING CHARGES
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- Free shipping is available on orders above INR. 599/- applicable to select regions.
- Any additional customs duties or import taxes for international orders must be paid by the recipient.
6. ORDER TRACKING
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order through our website or the courier’s tracking system.
- If you do not receive tracking details within 5 days, please contact our support team.
7. UNDELIVERED OR LOST PACKAGES
- If your order is lost or undelivered, please contact us immediately.
- We will assist in tracking the package or arranging a replacement/refund as per our policy.
- If an incorrect shipping address is provided, EKIR MIKIR is not responsible for non-delivery.
8. DAMAGED OR INCORRECT ITEMS
- If you receive a damaged or incorrect item, please report it to us within 3 days of delivery with photos of the product and packaging.
- We will offer a replacement or refund based on our Return & Refund Policy.
9. CHANGES TO SHIPPING ADDRESS
- If you need to change your shipping address after placing an order, please contact us within 12 hours.
- Once the order is shipped, we cannot modify the delivery address.
10. DELAYS & FORCE MAJEURE
- EKIR MIKIR is not responsible for shipping delays caused by natural disasters, strikes, or other unforeseen events.
- In such cases, we will keep you informed and work towards resolving the issue as soon as possible.
11. CONTACT US
For any shipping-related queries, please contact our customer support at info@ekirmikir.com or call (+91) 85850 90992.
This policy is subject to change at EKIR MIKIR’s discretion. Please review it periodically for updates.